Return and Shipping Policy
Return Policy
Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit.
If you have any questions about our guarantee, please, email us at [email protected], or call us at 616-458-8889.
Returns and Exchanges
Returns and exchanges can be made at our office, or by mail. Please call our Service Center, if you wish to return or cancel an order placed online.
Returning by mail
Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. 
Please Note: We cannot accept CODs or courier deliveries.
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.

Shipping Policy
WHAT does Alliance Bankcard LLC ship?
All of our can be shipped via USPS.
WHEN does Alliance Bankcard LLC ship?
Orders are usually shipped same day or next business day.
WHERE does Alliance Bankcard LLC ship to?
Orders can be shipped anywhere in the United States.
HOW does Alliance Bankcard LLC ship?
Most orders are shipped via USPS, however FedEx may be utilized as well.
RATES to ship?
Our shipping rates are calculated via USPS.
How to track an order that’s been shipped?
USPS provides tracking information for Priority Mail only. No tracking will be provided for First Class postage.
Office pick up option?
Orders may also be picked up at our Ada, Michigan office.